Home » Support » FAQ » General Product Questions
Expand

General Product Questions

What is the MagicHoldem Poker Odds Calculator
MagicHoldem Poker Odds Calculator is an advanced real-time Texas Hold’em calculator. Our unique and powerful calculation engine instantly displays and updates odds and key indicators as you play.
How does MagicHoldem calculate odds?
MagicHoldem automatically detects the poker table you play in and attaches itself to the poker table window. Once you will are dealt your hole cards, MagicHoldem starts providing you with real time information with no further action on your part. We use complex algorithms to calculate odds and provide advice for every situation, taking into account your hole cards, community cards, position, number of opponents, fold depth, playing style, outs and pot odds.
Do poker rooms allow MagicHoldem? Is MagicHoldem legal?
Yes, the MagicHoldem Poker Calculator is 100% legal. We don't use any information you don't already have. We don't read your opponents’ cards, and don't share information with them.
Am I entitled to my sign up bonus when signing up through MagicHoldem?
Yes, you will still receive your sign up bonus on your first deposit if you sign up to a new poker room via MagicHoldem. Please make sure you follow the poker room signup bonus requirements. You can find all the information on our Get Free License page.
Does MagicHoldem support multiple tables?
MagicHoldem allows you to play multiple tables, but will only give advice on the currently active table (the table which is currently in focus). When you switch between tables, MagicHoldem’s menu and windows will reload around the new active table.
What kind of games does MagicHoldem support?
MagicHoldem supports Texas Hold’em poker games on Single table, multiple tables, play money, real money and tournament Tables. Note: when playing multiple tables, each poker table must be in a different window. MagicHoldem’s menu and windows will attach to the currently active poker table window.
What if I disagree with the MagicHoldem’s recommendation?
MagicHoldem is your advisor, and the advice it provides is merely a suggestion. You should always make your own decisions.
Is play money supported?
Yes, both play and real money games are supported.
Is tournament play supported?
Yes. Scheduled and Sit & Go Tournaments are supported.
I installed MagicHoldem and a virus alert popped up, MagicHoldem contains viruses?
Absolutely NOT. We constantly monitor and check our product against the latest antivirus and anti-maleware vendors database. However there are still certain antivirus/anti-malware vendors which detect our executable as a malware or a virus.We would be very grateful if you can please let us know what is the software vendor of your antivirus/anti-malware product, so we can file a false positive report with this vendor. (Mail us at support@magicholdem.com)We can assure you that our software is free of any malware or virus and that the indication you'd received is a false positive.
The MagicHoldem Auto-Update process has finished running but no update took place.
Some users may encounter a problem with MagicHoldem Auto-Update, where after running Auto-Update, it will indicate that the update process has been completed, but then ask you to update again. We suspect this issue is related to conflicts with antivirus or anti-spywaSome users may encounter a problem with MagicHoldem Auto-Update, where after running Auto-Update, it will indicate that the update process has been completed, but then ask you to update again. We suspect this issue is related to conflicts with antivirus or anti-spyware programs blocking the MagicHoldem update process. We suggest to manually uninstall and then reinstall MagicHoldem, and disabling any antivirus or anti-spyware programs during the update process. We would be very grateful if you could let us know which antivirus or anti-spyware products you were using, so we can resolve this issue in future MagicHoldem versions. re programs blocking the MagicHoldem update process. We suggest to manually uninstall and then reinstall MagicHoldem, and disabling any antivirus or anti-spyware programs during the update process. We would be very grateful if you could let us know which antivirus or anti-spyware products you were using, so we can resolve this issue in future MagicHoldem versions.